PRODUCT SHIPPING FOR ASSISTANCE
Each MENEGHINI product is created according to the highest standards and is strictly controlled before being released to the market. However, if for any reason your product has problems, we assure you that the procedure to send it to the support center will be extremely simple and fast. As soon as we receive it, we will evaluate the problem and we will let you know if it is possible to carry out the intervention and the cost of it before proceeding.
STEP 1 - PRINT THE SENDING FORM IN ASSISTANCE OF THE PRODUCT
Print the downloadable support form from the following link. This will provide us with all the necessary details to make the return of the item quick and easy.
STEP 2 - FILLING IN THE ASSISTANCE FORM
Fill in the assistance form and attach it to the packaging of the MENEGHINI products you have purchased
STEP 3 – PACKAGE PREPARATION
Pack the product in the package dafely, the original packaging and its contents are not necessary.
In the package it is mandatory to attach:
the printed assistance form with the necessary information for the return
In the package it is optional to attach:
copy of the receipt and/or invoice (it is compulsory only if the product is covered by warranty)
STEP 4 - SENDING THE PACKAGE
The shipment of MENEGHINI products that need assistance is at the customer’s expense You will have to send the product to the address MHS S.R.L., VIA DEI MORARI 10, 36016 THIENE (VI).
Alternatively we can arrange for the pick-up at an address indicated by you; this expense will be charged in the total cost of the assistance.
The product must be placed in a padded envelope or box, together with the assistance form and proof of purchase if under warranty.
Send the package to the following address:
VIA DEI MORARI, 10
36016 THIENE (VI)
We are always committed to manage the product assistance procedure within 14 working days of receipt of the product. In case it is not possible, we will advise the customer